My work
AI-powered solution for eNPS Survey Insights
An AI-powered tool that analyses eNPS survey comments, summarising topics and sentiment to save HR time and guide decisions.
Improving a post-purchase mobile experience
This case study addresses user frustrations with unclear post-purchase updates. By adding key supportive information, the solution reduced support inquiries and improved user satisfaction.
Request mobile top-up using Snapchat
A mini app inside Snapchat that allows Snapchat users to send and request mobile top-up to anyone, anywhere in the world.
Engagement, strategy and design system
Here I talk about the impact I made on the Surveys Module and the Design System team at Feedz, showcasing how these initiatives contributed to user satisfaction, team efficiency, and measurable business growth.